Return and Refund Policy
Return rules summary
- Returns accepted for 14 days
- Customer provides return shipping
- No restocking fee
- Final sale items: 18 collections can't be returned
NO REFUNDS AFTER THE ORDER IS PLACED!
MADE TO ORDER!
WHEN PLACING AN ORDER, YOU ARE AGREEING TO ALL TERMS AND CONDITIONS!
DUE TO HIGH ORDER VOLUME
Please allow 1-3 business days for your order to process.
Here at LJ Scrubs Collection, we hand make some items and pack all items! Please be patient!
Refunds Under Certain Conditions!
REFUNDS CAN BE MADE IF THE ORDER IS SHIPPED AND RECEIVED BACK UNOPENED!
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@ljscrubscollection.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@ljscrubscollection.com.
Return Shipping Costs
Customers are responsible for all shipping return costs, meaning you will be responsible for paying for your own shipping costs for returning your item. We are not responsible for the return shipping costs. We recommend using a trackable shipping method for your return.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
To ensure the quality and safety of our products, or due to the nature of certain items, some products/items are not eligible for return or exchange. These exceptions include, but are not limited to final sale items, perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.